We respect the privacy of the personal information you provide. Personal information means information which identifies you as an individual or from which your identity can be reasonably ascertained.
Types of personal information collected
The types of personal information we and Evolve collect includes name, contact information (phone number, home address, email address), identification information, household details, payment and transaction details/history, records of your communications and interactions with us, and details/history of preferences, interests and behavior relating to transactions, products, services and activity with our digital services.
We and Evolve may not be able to provide our products or services, or make offers to you without your personal information.
SEG and/or Evolve have no liability for your improper use, provision or posting of personal information about any person or entity. You must not post personal information on the website.
How personal information is collected and held
We and Evolve may collect your personal information in relation to your interactions and transactions with us and Evolve, including but not limited to Plenti reward card numbers, in-store purchases, online orders, promotion participation, surveys completed, or service registration. We and Evolve may monitor and record your communications with us (including email and telephone) for security, dispute resolution, and training purposes, and we also operate video and audio surveillance devices in our premises. We and Evolve may also collect personal information from third parties including public sources, information service providers, providers who administer SEG-branded products and services, and products and services of related brands.
We and Evolve hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers including Evolve. We and Evolve implement a range of measures to protect the security of that personal information. We and Evolve also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.
Purposes for handling personal information
We and Evolve handle your personal information in connection with providing, administering, improving and personalizing our products and services. This can include processing payments, delivering orders, managing promotions, providing refunds and discounts, verifying your identity, communicating with you (including direct marketing), conducting product and market research, maintaining and updating our records, dealing with enquiries from you, and working with our service providers and other companies performing work on our behalf. Using personal information, we and Evolve endeavor to improve our understanding of your interests, suitability and behavior in relation to products, services and offers
We and Evolve may also handle your personal information for commercial purposes. We and Evolve may provide marketing communications and targeted advertising to you on an ongoing basis by telephone, electronic messages including email, our digital services and other means. These communications may relate to the products and services we provide, and other products which may be of interest to you. You can unsubscribe by email.
Sharing of personal information
SEG and Evolve may exchange and combine personal information with other SEG companies for the purposes described in their respective privacy policies.
We and Evolve may exchange your personal information with service providers engaged to assist with services including data processing, data analysis, information broking, credit reporting, online computing, printing, contact management, legal, accounting, business consulting, marketing, research, auditing, archival, delivery, security, investigation and mailing services, and in the provision of SEG or related branded products and services.
The third parties to whom we disclose personal information may be located in Australia , the United States of America or other countries. We take steps to ensure that our service providers are obliged to protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed.
We and Evolve provide information and services through a range of digital and online services including websites (e.g. segrocerslistens.com) apps, email, online advertisements, IPTV and social media profiles. These services may be operated by us to provide a consistent experience, personalize your use of each of those services and provide targeted marketing.
Our and Evolve’s systems record a variety of information in relation to interactions with our online services. This can include information about software versions used, device identifiers (like IP address), location data (where available and not disabled by the user), dates, times, file metadata, referring website, data entered and user activity such as links clicked.
Some information we collect in relation to SEG is not related to an individual. In many cases the information only relates to a device or is of an aggregated or statistical nature, and we will have no way of knowing the identity of the user. In other cases we may associate information about your use of SEG over time with your personal information, e.g. where on any occasion you have logged in, followed a link sent to you by email or we have otherwise been able to identify you.
Our online services may contain links to other sites. We are not responsible for the privacy practices or policies of those sites and recommend that you review their privacy policies.
Procedures for access, correction and feedback
If you wish to access or correct any personal information we hold about you or have any feedback or concerns about privacy, please contact us or Evolve as set out below. Where you seek a response from us, we will let you know who will be handling your matter and when you can expect a full response.
In the case of access and correction requests, please provide as much detail as you can about the particular information you seek, in order to help us retrieve it. Under the Privacy Act in Australia and other relevant laws, we and/or Evolve are required to provide our reasons if we refuse your request. Where we decide not to make a requested correction and you disagree, you may ask us to make a note of your requested correction with the information.
Additional privacy information
Queries regarding privacy should be directed to the SEG Customer Care:
Post: 8928 Prominence Parkway, #200, Jacksonville, FL 32256
Last updated: [08-13-2018]